Rules of entry

To ensure that all families visiting Big Street Little Feet have a fantastic time we kindly ask that the following terms and conditions are adhered to.

1. Staff at Big Street Little Feet have the right to ask guests/visitors to leave the premises should the terms and conditions not be respected and adhered to.
2. All children must be accompanied by a responsible adult (over the age of 18) who must remain in the building at all times. Big Street Little Feet does not accept responsibility for the supervision of the children using the facility. Unaccompanied adults (adults with no children in their party) will not be allowed entry to Big Street Little Feet.
3. Children or adults who are unwell should not visit the role play centre. We operate a 48-hour sickness policy. If your child is unwell, we advise rescheduling your booking.
4. Big Street Little Feet accept no liability or responsibility for property/belongings being lost, stolen or damaged during your visit.
5. Any non-accidental damage caused to any part of the role play areas, facilities or props, the persons involved will be asked to promptly leave Big Street Little Feet and will be liable to pay in full for the damage.
6. All accidents/incidents must be reported to a staff member to ensure we can record the accident/incident and offer and provide any assistance needed
7. Big Street Little Feet cannot be held responsible for any accidents/incidents which occur as a result of a child’s behaviour during play due to a lack of supervision by the accompanying adult(s)
8. No animal or pets will be admitted in to Big Street Little Feet except for assistance animals or guide dogs.
9. Big Street Little Feet is a smoke-free facility, smoking will not be tolerated on the premises. This includes E-cigarettes and vapes.
10. Alcohol or illegal drugs will not be tolerated on site. If a parent, guardian or supervising adult appears to be intoxicated in any way, you will be asked to leave immediately.

Rules of play

1. To create a realistic and engaging role play centre, each area at Big Street Little Feet contains a large amount of toys, resources and props to enable and encourage play. Here at Big Street Little Feet we aim to reduce and remove the risk of items being put into mouths. We ask that all children under the age of 3 years are supervised during their play to help minimise the risk of choking and toys/props being chewed and damaged.
2. Play sessions may be joined at any point however we ask that once the play session has ended, please leave the role play area promptly. 10 minutes before the end of the session our ‘tidy-up time’ song will come on to prompt parents and children to help staff tidy up ready for the next play session.
3. Due to the nature of the facility, each role play area is cleaned and reset ready for the next play session. This means that we cannot allow early entry before the session commences.
4. Footwear may be worn inside the role play areas, we simply ask that wet or heavily soiled shoes/footwear is removed before entering the role play areas. In this case, socks must be worn.
5. All food/drinks must remain in the café/seating areas and may not enter the role play areas. Only food/beverages purchased within the Big Street Little Feet café may be consumed on site with the exception to formula or baby food. We do offer a selection of baby food/pouches if required. Please feel free to ask at the cafe.
6. We ask that all children and adults adapt and maintain a ‘be kind and polite’ approach to play when visiting Big Street Little Feet. This is to enable and ensure a happy play for all using our facility. It is the responsibility of the accompanying adult(s) to ensure children are kind to others, well-behaved and treat all areas, props and costumes with respect.
7. Fighting, bullying and/or abusive language will not be tolerated. Parties may be asked to leave without refund should the need arise.
8. All areas within Big Street Little Feet have been thoughtfully created for the children to enjoy. Each area fully equipped with props, resources and costumes all purchased by ourselves. We kindly ask all visiting Big Street Little Feet to be mindful when playing.
9. Please report any broken or damaged toys, resources, props or equipment to a staff member, so it can be removed and replaced. Upon leaving Big Street Little Feet please pop any toys, resources or props found on your Child’s person in our Drop box - this is located in reception. This helps staff to locate missing toys/props and return them back to the role play area ready for the next session and for others to use and enjoy.

Cameras and general photography

Visitors may be photographed by Big Street Little Feet staff during the play sessions in our establishment. Photographs will be taken and obtained of children and families using our role play centre. The reason behind this is to enable us to use these photographs on our live website, and social media pages which are, Facebook and Instagram. We will always ask for written permission from parents/carers and guardians beforehand.

The privacy of other visitors must be fully respected. Visitors can take photographs or their own children for personal private and non-commercial purposes only. Unless permission has been granted by us, pictures and images cannot be reproduced in any format or media other than for private viewing.

Big Street Little Feet only shares photographs of children playing on our website or social media with consent from parent/carer or guardian. There will be dedicated play sessions where an in-house member of staff will be photographing children using our role play facilities. Parents/carers and guardians will be made aware of this on arrival, giving them the choice to give consent or NOT give consent to their child being photographed within the facility. All visitors will be asked to fill in, complete and sign a declaration/waiver to give consent or opt out of their child being photographed this will be kept on file.

If you DO NOT consent to your child being photographed or being included in a group photograph, please advise our staff at the time of arrival. Your child will then be given a distinctive coloured band, this will then indicate to our staff that your child is NOT to be included in individual or group photographs.

In relation to all visitors to Big Street Little Feet who are under 18, you, being the parent or legal guardian of such persons, or person duly authorised by the parent or legal guardian of such person, also consent to the use of their image and/or recordings for the purposes set out above. You acknowledge that the copyright in such images and/or recordings rests with us and/or any authorised third party, and accordingly you grant us and/or any authorised t hird party all rights in any images and/or recordings of you and/or your children. You shall promptly execute such documents and perform such acts as may be required for the purposes of giving full effect to the foregoing.